Terms & Conditions
for GAMA Healthcare Limited



1.1. In these Conditions: “Conditions” are these terms and conditions of trading and any special terms and conditions mentioned on any written quotation or acceptance of the Customers order.
1.2. “Customer” means the party identified as the Customer in these conditions to whom GAMA Healthcare may agree to supply Products in accordance with these conditions.
1.3. “Contract” is the contract for the purchase and sale of the products.
1.4. “Quotation” is a tender made by GAMA Healthcare whether oral or in writing.
1.5. “GAMA Healthcare” or “The Company” means GAMA Healthcare Limited trading as GAMA Healthcare of Unit 2, The Exchange, Brent Cross Gardens, London, NW4 3RJ or any subsidiary or associated company.
1.6. “Products” means all Products or services to be provided by GAMA Healthcare to the Customer in accordance with these terms and conditions.


2.1. All orders placed with GAMA Healthcare by the Customer for Products shall constitute an offer to GAMA Healthcare, under these conditions, subject to availability of the products and to acceptance of the order by the Company or its authorised representative.
2.2. All orders are accepted and Products supplied subject to these express terms and conditions only. No amendment to these terms and conditions will be valid unless confirmed in writing on or after the date hereof. All orders must be confirmed in writing.
2.3. It is agreed that these terms and conditions prevail over the Customer’s terms and conditions of purchase unless these latter terms and conditions are amended by GAMA Healthcare in writing and signed by GAMA Healthcare’s authorised representative.
2.4. GAMA Healthcare’s employees or agents are not authorised to make any representations concerning the products unless confirmed by GAMA Healthcare in writing. In entering into the contract the customer acknowledges that it does not rely on, and irrevocably waives any claim it may have for damages for or right to rescind the Contract for any such representations which are not so confirmed (unless such representations were fraudulently made).
2.5. Any advice or recommendation given by GAMA Healthcare or its employees or agents to the Customer or its employees or agents as to the storage, application or use of the Products which is not confirmed in writing by GAMA Healthcare is followed or acted upon entirely at the Customer’s own risk and, accordingly, GAMA Healthcare shall not be liable for any such advice or recommendation which is not so confirmed.
2.6. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by GAMA Healthcare shall be subject to correction without any liability on the part of GAMA Healthcare.


3.1. Any time quoted for despatch or delivery is to be treated as an estimate only. In no event shall GAMA Healthcare be liable for any loss or damages or penalty, direct or indirect, for delay in despatch or delivery.
3.2. GAMA Healthcare shall not be responsible for loss or damage resulting from delay or failure to notify the Customer of any delay. Changed specifications or instructions may result in changes to Estimated Times.
3.3. The Products may be delivered in installments. Each delivery shall constitute a separate contract and failure by GAMA Healthcare to deliver any one or more of the installments in accordance with these Conditions or any claim by the Customer in respect of any one or more installments shall not entitle the Customer to treat the Contract as a whole as repudiated.
3.4. The place for delivery of the Products will be notified to GAMA Healthcare by the Customer prior to despatch of the Products. If the Customer fails to take delivery of the Products or fails to give GAMA Healthcare adequate delivery instructions at the time stated for delivery then GAMA Healthcare may store the Products until actual delivery and charge the Customer for the costs (including insurance) of storage and redelivery; or sell the Products at the best price readily obtainable and (after deducting all storage, selling and other expenses) account to the Customer for the excess over sums owing by the Customer or charge the Customer for any shortfall.
3.5. Risk shall pass to the Customer at the time the Products are despatched by GAMA Healthcare or collected by the Customer. GAMA Healthcare accepts no liability for loss or damage caused by any carrier.
3.6. If Products have not been received, the Customer must notify GAMA Healthcare within 7 days of the date of the invoice. If proof of delivery is required, this must be requested within 14 days of the date of Invoice.


4.1. Subject to clause 8.2, any request by the Customer for cancellation of any order or for the rescheduling of any deliveries will only be considered by GAMA Healthcare if made at least 12 hours before despatch of the products, and shall be subject to acceptance by GAMA Healthcare at GAMA Healthcare’s sole discretion, and subject to a reasonable administration charge therefore by GAMA Healthcare. The customer hereby agrees to indemnify GAMA Healthcare against all loss, costs (including the cost of labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and its cancellation or rescheduling.
4.2. GAMA Healthcare may cancel the Contract with the Customer by giving written notice in the event that:
4.2.1. any invoices for the sale of GAMA Healthcare’s Products are overdue for payment;
4.2.2. Unavoidable or unforeseen circumstances result in an increase in the price of manufacturing;
4.2.3. for reasons beyond the control of GAMA Healthcare it is unable to effect delivery as a result of manufacturing restrictions or there is an insufficient supply of Products from any subcontractor to the Company;
4.2.4. On the giving of such notice of cancellation, GAMA Healthcare shall repay to the Customer any sums paid in respect of the price of the Products. GAMA Healthcare shall not be liable for any loss or damage arising from such cancellation


5.1. Catalogues, price lists and other advertising literature or material as used by GAMA Healthcare are intended only as an indication as to the price and range of Products offered and no prices, descriptions or other particulars contained therein shall be binding on GAMA Healthcare.
5.2. All prices are given by GAMA Healthcare at the time of the order on an ex-works basis and the Customer is liable to pay for transport, packing and insurance unless otherwise agreed in writing.
5.3. All quoted or listed prices are based on the cost to GAMA Healthcare of supplying the Products to the Customer. The price payable may be subject to amendment without notice at GAMA Healthcare’s discretion.
5.4. All prices are quoted in GBP Sterling exclusive of Value Added Tax and any similar taxes. All such taxes are payable by the Customer and will be supplied in accordance with UK legislation in force at the taxpoint date.
5.5. The Customer shall pay GAMA Healthcare’s invoices without any deduction or set off. GAMA Healthcare may recover the price notwithstanding that delivery may not have taken place and property in the Products has not passed to the Customer. The time of payment shall be of the essence.
5.6. Quotations may be withdrawn at any time prior to acceptance of order and shall automatically be taken to have lapsed after 7 days from the date of the Tender.


6.1. Invoices will be raised and dated by GAMA Healthcare on the date of despatch or collection of the Products. Other than for authorised Credit Account holders invoices shall be payable prior to the despatch of the Products. Payments which are not received when payable will be considered overdue and remain payable by the Customer together with interest for late payment from the date payable at the rate of 4% per annum above the base rate for the time being of Barclays Bank plc. Such interest shall accrue on a daily basis and be payable on demand after as well as before judgment.
6.2. If the Customer has a credit account with GAMA Healthcare, the credit limit as determined from time to time by GAMA Healthcare shall not be exceeded without the written consent of GAMA Healthcare’s authorised representative. Credit terms may be withdrawn at the discretion of GAMA Healthcare.


7.1. GAMA Healthcare will invoice with VAT unless the customer requests and provides sufficient information for zero or European VAT supply. GAMA Healthcare will not refund VAT after the completion of the sale.


8.1. When all prices, taxes and charges due in respect of the Products and any Products supplied previously to the Customer have been paid in full, title to Products only shall pass to the Customer.
8.2. Notwithstanding despatch and the passing of risk in the Products to the Customer pursuant to Clause 4, or any other provision of these conditions, the property of the Products shall not pass to the Customer until GAMA Healthcare has received cash or cleared funds payment of the price of the Products and all of the Products agreed to be sold by GAMA Healthcare to the Customer for which payment is then due.
8.3. Until such time as the property in the Products passes to the Customer, the Customer shall hold the Products as GAMA Healthcare’s fiduciary agent and bailee, and shall keep the Products properly stored, protected and insured and identified as GAMA Healthcare’s property. Until that time the Customer shall be entitled to resell or use the products in the ordinary course of its business, but shall account to GAMA Healthcare for the proceeds of sale or otherwise of the Products, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or properties of the Customer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
8.4. Until such time as the property in the Products passes to the Customer (and provided the Products are still in existence and not been resold), GAMA Healthcare shall be entitled at any time to require the Products be delivered to GAMA Healthcare and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
8.5. The Customer’s power of sale or right to use such Products shall immediately cease if an Administrative receiver is appointed over all or any part of its assets or if it adjudicated bankrupt or enters liquidation whether compulsory or voluntary, or if the Customer makes an arrangement with its creditors, or generally becomes unable to pay its debts within the meaning of the Insolvency Act 1986 (as amended).
8.6. On termination of the Company’s power of sale or right to use the Products the Customer will immediately hold the Products to the order of GAMA Healthcare.
8.7. The Customer shall not be entitled to pledge or in anyway charge by way of security for any indebtness any of the Products which remain the property of GAMA Healthcare, but if the Customer does so, all monies owing by the Customer to GAMA Healthcare shall (without prejudice to any other right or remedy of GAMA Healthcare) forthwith become due and payable.
8.8. GAMA Healthcare reserves the right to cease supplies of Products to the Customer at any time. On such cessation of supplies, GAMA Healthcare reserves the right to withdraw any credit facility such that the whole of the Customer’s account becomes due for payment forthwith.


9.1. GAMA Healthcare will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the products specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. GAMA Healthcare will use its reasonable endeavours to advise the Customer of any such impending variation as soon as possible.
9.2. Unless otherwise agreed, Products are supplied in accordance with standard specifications as these may be improved, substituted or modified. GAMA Healthcare reserves the right to increase its quoted or listed price or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and in no circumstances will it consider cancellation of such orders or the return of such orders.
9.3. All Copyright and Design Rights remain the property of the Company.


10.1. The Customer shall inspect the Products on delivery and unless the Customer notifies any defects in writing within 7 days of delivery and unless Customer gives GAMA Healthcare an opportunity to inspect the Products within a reasonable time following delivery and before any use is made of the Products, the Products shall be conclusively presumed to be in accordance with the Contract and free from any defect or damage and the Customer shall be deemed to have accepted the Products.
10.2. After acceptance the Customer shall not be entitled to reject Products, which are not in accordance with the Contract. In no event shall the Customer be entitled to reject the Products on the basis of any defect or failure, which is so slight that it would be unreasonable for the Customer to reject the Products.
10.3. The Customer shall notify GAMA Healthcare of any shortage of quantity or damage to the Products or any alleged failure to comply with its description within 2 working days of receipt of the Products.
10.4. Returns must be made subject to the following:
10.4.1. prior authority having been obtained from GAMA Healthcare which will be given at GAMA Healthcare’s sole discretion;
10.4.2. within 30 days of the date of the invoice;
10.4.3. the Products must be properly packed;
10.4.4. the Products must be in a saleable condition;
10.4.5. the Products must be accompanied by a packing list;
10.4.6. the Product is still covered by warranty (see section 11).
10.5. GAMA Healthcare reserves the right to reject any Products which do not comply with the conditions set out in clause 10.4. and will be returned to the Customer freight collect. GAMA Healthcare shall specifically not accept the Products unless it includes the original packaging.
10.6. If GAMA Healthcare nevertheless agrees to accept any Products returned which are not in a saleable condition, GAMA Healthcare reserves the right to charge the cost to the Customer of bringing the Products into a saleable condition.
10.7. If GAMA Healthcare agrees to accept return of the Products, the Customer shall be liable to pay to GAMA Healthcare a handling charge as shall be determined by the Company. The Products shall also be returned carriage paid. Subject to clause 12 of these Conditions, the liability of GAMA Healthcare is strictly limited to the replacement, repair or credit to the invoiced value of the defective Products at the discretion of GAMA Healthcare.


11.1. GAMA Healthcare warrants that it has good title to or licence to supply all Products to the Customer.

11.2. If any part of the Products should prove defective in materials or workmanship under normal operation or service, such Products will be replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products PROVIDED THAT no unauthorised modifications to the Product or to the system of which the Product forms part have taken place.

11.3. All Products supplied hereunder are supplied “as is” and the sole obligation of GAMA Healthcare in connection with the supply of Products is to use all reasonable endeavours to obtain and supply a corrected version from the manufacturer concerned in the event that such Product should fail to conform to product description PROVIDED ALWAYS THAT the Customer notifies GAMA Healthcare of any such non-conformity within 90 days of the date of delivery of the applicable Product. Specifically GAMA Healthcare gives no express warranty in relation to the Products date compliance and cannot accept any liability in relation to any losses, costs or expenses which arise through any difficulty caused over date changes.

11.4. If the Products are rejected by the Customer as not being in accordance with the Customer’s order pursuant to clause 11.2 or 11.3, GAMA Healthcare will only accept the return of such Products provided that it receives written notification thereof giving detailed reasons for rejection. GAMA Healthcare will not consider any claim for compensation, indemnity or refund under liability, if any, has been established or agreed with the manufacturer and where applicable the insurance company. Under no circumstances shall the invoiced Products be deducted or set off by the Customer until GAMA Healthcare has passed a corresponding credit note.

11.5. GAMA Easy Clean Commodes carry specific warranties as follows: Frame – 5 Years, All other Parts – 12 Months



12.1. GAMA Healthcare will indemnify the Customer for direct physical injury or death caused solely by defects in any of the Products or caused solely by the negligence of its assigned employees acting within the course of their employment and the scope of their authority.

12.2. In any event, GAMA Healthcare’s entire liability under any contract shall be limited to damages of an amount equal to the price of the Products. GAMA Healthcare does not attempt to limit liability for personal injury or death caused by its negligence or the negligence of its employees or agents. Subject to the provisions of the Unfair Contract Terms Act 1977, all warranties, conditions, representations or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

12.3. To the extent the law does not permit the liabilities concerned to be excluded and save as otherwise expressly provided, GAMA Healthcare’s entire aggregate liability for all claims shall be limited to damages of an amount equal to the price of the Products.

12.4. Except as stated above, GAMA Healthcare disclaims and excludes all liability to the Customer in connection with these terms and conditions including any assembly of or use of the Products and in no event shall GAMA Healthcare be liable to the Customer for special, indirect or consequential damage including but not limited to loss of profits arising from loss of data or in connection with the use of the Products. All terms of any nature, express or implied, statutory or otherwise, as to correspondence with any particular description or sample, fitness for purpose or merchantability, are hereby excluded.

12.5. The Customer shall indemnify and defend GAMA Healthcare and its employees in respect of any claims by third parties which are occasioned by or arise from any GAMA Healthcare performance or non-performance pursuant to the instructions of the Customer or its authorised representative.


13.1. The Customer shall fully and effectively indemnify GAMA Healthcare against the total expense to GAMA Healthcare arising out of the Customer’s breach or breaches of these conditions of sale. Such expense shall include (without limitation)

13.1.1. all expenses incurred by GAMA Healthcare in sourcing and building the Products

13.1.2. all court fees

13.1.3. all amounts payable to GAMA Healthcare’s professional advisers (payable on an indemnity basis) in pursuing claims against the Customer for breach or breaches of these conditions and for enforcing any judgement/s and/or order/s

13.1.4. all amounts payable to GAMA Healthcare’s insurers and/or debt recovery agents, in each case including anticipated sums payable by GAMA Healthcare only after payment of any sums from the Customer.


14.1. GAMA Healthcare shall

14.1.1. in any event not be liable for loss or damage and

14.1.2. be entitled to cancel or rescind the contract if the performance of its obligations under the contract is in any way adversely affected by any cause whatsoever beyond GAMA Healthcare’s control including (but not limited to) the delays or default of any sub-contractor, war, strike, lock-out, trade disputes, flood, accident to plant or machinery, shortage of materials or labour.”


15.1. This agreement may be terminated forthwith by notice in writing:

15.1.1. By GAMA Healthcare if the Customer fails to pay any sums due hereunder by the due date notwithstanding the provisions for late payment as in clause 6.1.

15.1.2. If either party fails to perform any of its obligations under this Agreement and such failure continues for a period of 14 days after written notice thereof, by the other party.

15.1.3. If either party is involved in any legal proceedings concerning its solvency, or ceases trading, or commits an act of bankruptcy or is adjudicated bankrupt or enters liquidation, whether compulsory or voluntary, other than for the purposes of an amalgamation or a reconstruction, or makes an arrangement with creditors or petitions for an administration order or has a Receiver or Manager appointed over all or any part of its assets or generally becomes unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986,then without prejudice to any other rights or remedies available to it, the other party shall have the right to terminate this Agreement forthwith.

15.2. Any termination of this Agreement pursuant to this clause shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law, and shall not affect any accrued rights or liabilities of either party


16.1. Having regard to the current statutory or other United Kingdom government regulations in force from time to time and, in the case of Products manufactured in the United States of America, to the current export rules and regulations of the United States Department of Commerce in force from time to time and regardless of any disclosure made by the Customer to GAMA Healthcare of an ultimate destination for any Products, the customer will not export or re-export any Products without first obtaining all such written consents or authorisations as may be required by any applicable government regulations.


17.1 If any license or consent of any Government or other relevant authority is required for use or sale of any products the Customer shall obtain such license or consent at their expense unless prior agreement or arrangements are made, in writing, with the Company.


18.1. The headings in this Agreement are for ease of reference only and shall not affect its interpretation or construction.

18.2. No forbearance, delay, indulgence by either party in enforcing its respective rights shall prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or any later breach.

18.3. The Customer agrees not to assign any of its rights herein without the prior written consent of GAMA Healthcare.

18.4. In the event of any of these terms and conditions or any part of them being judged illegal or unenforceable for any reason, the continuation in full force and effect of the remainder of them shall not be prejudiced.

18.5. Neither party shall be liable to the other for any delay in failure to perform its obligations hereunder (other than a payment of money) where such delay or failure results from force majeur, act of God, fire, explosion, accident, industrial dispute or any cause beyond its reasonable control.

18.6. Any documents or notices given hereunder by either party to the other must be in writing and may be delivered personally or by recorded delivery or registered post and in the case of post will be deemed to have been given 2 working days after the date of posting. Documents or notices shall be delivered or sent to the addresses of the parties on the first page of this Agreement or to any other address notified in the normal course of trading in writing by either party to the other for the purpose of receiving documents or notices after the date of this Agreement.

18.7. These terms and conditions shall be construed in accordance with English Law.

19.1. The terms of these conditions do not affect any consumers statutory rights

19.2. The following terms shall only apply to those persons who purchase products from GAMA Healthcare as a consumer as defined in the consumer protection (distance selling) regulations (“Regulations”)

19.3. A consumer shall, subject to the terms set out in this clause 19, have the right to cancel a contract within 7 working days from the day after the date of the delivery of the products by GAMA Healthcare to the consumer providing that the consumer makes the request to GAMA Healthcare in writing.

19.4. Should a consumer exercise their right to cancel pursuant to this clause, GAMA Healthcare will in accordance with the regulations, reimburse any payment made by the consumer for the products minus any carriage charges within 30 days of receiving the written notification of cancellation unless: –

19.4.1. The consumer does not take reasonable care of the products whilst in their possession, either prior to or after cancellation. The consumer will be deemed not to have taken reasonable care of the Products if such Products are not kept packaged in their original boxes, with all disks, manuals, cables and other items and that the external packaging is not altered in any way.

19.5. Any Products returned by the consumer under this clause will be charged a processing fee which represents GAMA Healthcare’s direct costs for such a return.


20.1 Failure by the Company to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at time(s) thereafter.

20.2 These conditions shall be governed by and constituted in all respects in accordance with the Laws of England and all parties are subject to the jurisdiction of the English courts.

20.3 Claims made on the www.clinell.com website are not approved in Australia.